Terms and Conditions

Concessions & discounts

Unless stated otherwise, our standard concessionary rates apply to children under the age of 16, adults over the age of 60 and full time students (with NUS cards). Discounts for schools and groups (over 10) may also be available - please enquire at the Box Office. Not all performances have concessions.

Payment

Please note that a £1 charge will be made for purchases made over the counter or telephone using credit or debit cards. A booking fee of £2 is charged when booking online. We accept all major credit cards except for American Express. Cash and cheques (made payable to Warwick District Council) incur no charges. Please do not send cash through the post.

Terms & conditions

All tickets are sold by Warwick District Council. By purchasing any ticket, by telephone, over the counter, or online you are agreeing to our terms and conditions of sale.
Once paid for tickets cannot be refunded or exchanged. Please check your ticket details carefully at the point of purchase as mistakes cannot always be rectified at a later date.
Only customers holding a valid ticket will be admitted to an event. Lost tickets can be reprinted at a cost of 50p per ticket. We operate a resale policy on sold out performances. An administration fee of £2 is charged for this service.
Reserved tickets will be held for a period of 7 days or until 1 hour before the performance is due to commence, whichever is sooner. Full payment must be made within this time to confirm the booking. After this time unpaid reservations will be released and resold and we may not contact you before doing so.
Discounts are available for performances where stated. Only one discount can apply to any one ticket. We reserve the right to introduce discounts and special offers at any time and these cannot be applied to tickets already purchased. You may be asked to provide proof of eligibility.
Infants in arms (under 2 years old) may sit on a carers lap and do not require a separate ticket.
Children under the age of 13 years must be accompanied by an adult ticket holder. Where age restrictions apply we shall advertise this on publicity material.
It is the nature of live performance that start and running times may vary. Artists, programme and performance details are correct at the time of sale or print publication, but due to the nature of live performance, changes may be unavoidable.
If a performance is cancelled you may be offered a rescheduled date where possible, or a refund of the face value of the ticket only. Administration charges, booking fees and postage are not refundable. We cannot be held responsible for other costs incurred to customers due the cancellation of an event.
Tickets must not be resold at a higher price than the value of the ticket. Tickets resold at a higher price become void and the holder may be refused entry.
By order of the licensing authority, under no circumstances shall persons be permitted to sit in any gangway which intersects the seating.
The management reserves the right to refuse admission, to request any ticket holder to leave our premises, and to take action to enforce these rights.
After the auditorium doors have closed latecomers may only be admitted at a suitable point in the performance, and at the discretion of the Duty Manager.
Sound Levels are monitored and enforced in accordance with the conditions of the licensing authority.
Photography and recording of any kind, including the use of mobile phones, is strictly prohibited within the auditorium. Out of respect to the performers and your fellow audience members, please switch off mobile phones before entering the auditorium.
Only food and drink (including alcohol) purchased from the Royal Spa Centre or Town Hall may be consumed on the premises.