Frequently Asked Questions

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About us FAQ's

Do you have somewhere to leave coats / bags?

What are your concessions and what discounts do you offer?

Can I request to pick up my tickets from the Box Office?

I have made an error when booking and have purchased the wrong seats - what can I do?

How do I find my seat?

Where is your Box Office located?

Do you sell theatre tokens or vouchers?

What time does the venue open?

What are the running times for your performances?

Are children welcome?

Is food and drink allowed in the auditorium?

Where is the nearest car park?

Answer:

There are many car parks close by the Royal Spa Centre and Town Hall, as well as multiple alternative options to travel to us. Please see our Getting Here pages for further information.

I don't want to commit to purchasing tickets now. Can I reserve some until I know for sure?

I have rung the box office number repeatedly / been put on hold and have not been able to get through. What should I do?

What forms of payment do you accept?

Is there a booking fee?

Do you have a question?

If there is anything you would like to ask us, about our services, our work or how we can help you, then please do.

Ask us a question