Following a recent audit by the Technology Enabled Care Services Association (TSA), the service has achieved full accreditation to the TSA’s quality standards for its response and support service.

The Lifeline Service currently has 4000 customers, who they can assist in their own homes, 24 hours a day 7 days a week at a touch of a button via a lifeline unit which is activated by a special pendant or watch and in some cases GPS technology.  In the last twelve months the Lillington based monitoring service answered over 200,000 calls from the elderly and vulnerable living alone responding to those who needed help as the result of a fall, illness or because they had got into difficulties.

Warwick District Council’s portfolio holder for Housing Services, Councillor Jan Matecki commented;

This was our first assessment since we renewed our TSA membership earlier this year, which meant a rigorous audit of every aspect of our service.  I am therefore extremely proud that we have once again been able to demonstrate Lifeline’s commitment to the provision of the highest of standards of Technology Enabled Care and that our potentially lifesaving services have been recognised through the certification and audit process of the Quality Standards Framework (QSF).