Lifeline monitoring
Our tenants living in designated or sheltered schemes VAT exempt, Disabled tenants VAT zero-rated. All other customers should have VAT added to their charges at the prevailing rate.
| Description of charge | Charge 24/25 | Proposed charge 2025/26 |
|---|---|---|
| Weekly charges, monitoring Service only (existing customers) | £2.10 | £2.30 |
| Monitoring Service and Equipment Rental (existing analogue customers) | £4.00 | £4.40 |
Lifeline Services equipment and products
Miscellaneous products
| Description of charge | Charge 24/25 | Proposed charge 2025/6 |
|---|---|---|
| Footprint configured and posted (Price per week - rental option only) | £5.40 | £5.90 |
| OwnFone configured and posted (Price per week - rental option only) | £4.30 | £4.70 |
| Replacement items, e.g. cables, lanyards, cradles etc. (postal only) | £11.00 | £12 |
| Pivotell medication dispenser - posted | £231.00 | £255 |
| Pivotell medication dispenser - installed | £258.50 | £285 |
| Supra Keysafe - Install at same time as Lifeline | £80.00 | £80 |
| Supra Keysafe - install only | £105.00 | £105 |
| Keyguard XL keysafe - install only (WDC tenant) | £50.00 | £50 |
| Keyguard XL keysafe - Install at same time as Lifeline (private client) | £60.00 | £60 |
| Keyguard XL keysafe - install only (private client) | £70.00 | £70 |
Tynetec products
| Description of charge | Charge 24/25 | Proposed charge 2025/6 |
|---|---|---|
| Tynetec Reach IP lifeline with pendant - rental - mail order (price per week rental option only) | £5.00 | £5.35 |
| Tynetec Reach IP lifeline with pendant - rental - installation charge | £80.00 | £80 |
| Tynetec Falls Detector - Purchase - mail order | £110.00 | £120 |
| Tynetec Falls Detector - Purchase - installed | £135.00 | £145 |
| Replacement Tynetec Pendant (lost or damaged) - Mail order | £65.00 | £75 |
| Replacement Tynetec Pendant (lost or damaged) - Installed | £90.00 | £100 |
| Tynetec Smoke Detector - Mail order | £70.00 | £75 |
| Tynetec Smoke Detector - Installed | £105.00 | £110 |
| Wearbles pack (postal only) | £11.00 | £12 |
Careium products
| Description of charge | Charge 24/25 | Proposed charge 2025/6 |
|---|---|---|
| Eliza 4G Lifeline - Rental - mail order (price per week rental option only) | £5.00 | £5.35 |
| Eliza 4G Lifeline - Rental - installation charge | £80.00 | £80 |
| Smoke Detector - cannot be installed stand alone Installed after Lifeline | £81.00 | £90 |
| Heat Detector - cannot be installed stand alone Installed after Lifeline | £103 | £115 |
| Careium Vibby - cannot be installed stand alone - Installed | £110.00 | £120 |
| Wearbles pack (postal only) | £11.00 | £12 |
Other charges
| Description of charge | Charge 24/25 | Proposed charge 2025/6 |
|---|---|---|
| Guest room - Guest/Relatives of residents - per night | £30.00 | £30 |
| Guest room - Guest/Relatives of residents - subsequent nights | £25.00 | £25 |
| Community Room Hire (per hour) Tenants | ||
| Community Room Hire (per hour) - Charities and community groups (VAT applies) price shown is net of VAT | £8.30 | £9 |
| Community Room Hire (per hour) - Commercial (VAT applies) price shown net of VAT | £22.00 | £24 |