Further information about the Lifeline service
To have Lifeline installed in your home, you will need
- We only supply Lifelines for customers which do not need a telephone line.
- An electrical socket to power the Lifeline
- At least two contacts or a key safe
You will need to provide information to set up Lifeline
- Details of at least two emergency contacts (e.g. next of kin, a neighbour, friend) who are willing to be called by our team to assist
- Your doctor's name, address and contact details
- The name, address and contact details of a carer/care agencies and/or social worker (if relevant)
- Any relevant medical information (this can be relayed to paramedics)
- Any other relevant information for an emergency situation (e.g. if you have a pet, who will look after it if you are taken into hospital?)
- A direct debit mandate will need to be completed
If you fall and cannot hear the controller
- The controller will assume something is wrong and call the house phone
- If there is no answer from the phone, the controller will ring the first contact on the list and ask them to call round and check up on you
- If no contacts are available the controller will ask the police to do a welfare check
- Each call is dealt with using the information available to the controller, so this is just one way we will get you help
Range of the pendant
- The pendant will work typically up to 50m away from the control unit
Locations we cover
- We will cover for our HEROS responder service and installations 1 hours drive from our control centre in Leamington Spa CV32. You can however have a Lifeline mail ordered to anywhere in the UK for self fitting.