Our computer system will your record personal information if you sign up or apply for services that need your personal information, or if you contact us and give us your information for us to speak to you.

Otherwise, our computer system will only record your computer’s IP address.

We use web services Google Analytics and Crazy Egg to collect information about how people use this site. This information will only be collected if cookies have been accepted. We collect this data to make sure it is meeting peoples’ needs and to understand how we can make the website work better. Google Analytics holds information about what pages on this site are visited, how long people are on the site, how they got there and what users click on while they visit. Crazy Egg keeps a record of what people do on our web pages, such as how often a link is clicked or how far down a page people scroll. See the Crazy Egg privacy policy. 

We do not collect or hold any other personal information (for example, your name or address) so this data cannot be used to work out who you are.

We use virtual ‘cookies’ to help keep a log of visitors to our website. A cookie is a set of information that is sent by a website and stored on your computer’s hard drive or in your computer’s memory for a short while. The information that we collect is used to help the website run well. No personal information is collected. You can reject the use of cookies, but you may be asked for information again next time you visit. This statement only covers the council website and does not cover other websites linked from our site. Please see our cookies policy.

Live chat on our website is run by Click4Assistance, who are a third party. This means they are not part of Warwick District Council. You can view the live chat software privacy policy.

Online surveys are created using the SmartSurvey software, read the SmartSurvey privacy policy.