It is your responsibility to make sure your bin is kept safe. We would advise that you check around your property or that your neighbour hasn't taken yours by mistake before requesting a new one. If you cannot find your bin, you will have to purchase a replacement. 

To prevent loss or theft, please put your house number/name on the containers. We advise you to put your containers out for collection first thing in the morning by 7am rather than the night before and to make sure they are taken in as soon as possible after collection.