We work hard to try to ensure our homes of a high quality standard, yet we appreciate that through wear and tear, there are elements of repair works that require to be carried out.

However, we occasionally come across situations when damage has been caused by neglect. Examples include holes in doors, smashed windows and lost keys. Should this be the case, then the cost of the repair is recharged to the tenant.

For further information, please see our rechargeable repairs policy.