Applicants will be notified in writing of decisions taken on their application. The notification will give clear grounds for the decision, which are based on the relevant facts of the case. Under section 167 of the Housing Act 1996, an applicant has the right to request a review, this right will be made clear in our decision letters.

Any request for a review must be made within 21 days of the applicant being informed in writing of our decision. The review will be carried out by one of the following, a senior housing advice officer or the housing advice and allocations manager, not involved in the original decision.

Applicants will be notified in writing of the outcome of a review with the reasons for the decision within 56 days (8 weeks). There is no further right of review to this council.