Ratepayers do not have to be represented in discussions about their rateable value or their rates bill.

However, ratepayers who do wish to be represented should make sure the agent meets the Valuation Office agent standards.

Before you employ a rating adviser, you should use this checklist to help you choose a reputable agent. Take great care and, if necessary, seek further advice before entering into any contract.

Rogue business rates agents

The Valuation Office Agency (VOA) is urging businesses to protect themselves from rogue business rates agents.

VOA is aware of false claims that the deadline for appeals to the 2023 rating lists is 30 June. Businesses can challenge their valuation if they think it’s incorrect and are generally able to challenge their property valuation on the 2023 list at any time until March 2026.

Most agents are reputable and provide a good service, but a small minority act in bad faith. Businesses should be cautious of any agent who:

• tries to pressure them to make a decision or sign a contract
• makes claims about 'unclaimed credits' or similar
• says they are acting on behalf of the VOA
• demands large sums of money up front

The Valuation Office has produced a checklist to help businesses if they want to use a business rates agent. Businesses are encouraged to visit Gov.uk for more advice on how to choose a reputable agent.

The Valuation Office has also produced new guidance on staying safe from scammers.

If you are about potential misrepresentation by agents, send any evidence to ccaservice@voa.gov.uk