Worried about losing your home?

Contact p.h.i.l. before your housing problem becomes a crisis

The p.h.i.l. team works across Warwickshire to prevent homelessness by spotting the early warnings signs and offering the advice and support you need to stay in your home. 
A number of factors can put your home at risk - falling behind with your rent, losing your job, a dispute with your landlord, health problems or the breakdown of a relationship.

How can p.h.i.l. help?

We can discuss the issues affecting your housing situation and offer expert advice and guidance.
You'll be assigned a dedicated prevention co-ordinator to create a personal Housing and Wellbeing Plan for you, supporting you to take the steps to improve your situation.
If p.h.i.l. cannot offer you help, we'll put you in touch with organisations who may be able to.

Contact us

You can speak to a member of the p.h.i.l. team by calling (01788) 533644 or (01788) 533643 during office hours (8am to 6pm) Monday to Friday.  You can also email phil@rugby.gov.uk or contact the team on facebook.

Visit the p.h.i.l. website

If you are threatened with becoming homeless within the next 56 days

Use the following link to self-refer to the Housing Advice and Homeless Prevention Team.

If you are homeless

You can attend our 'drop-in' service at Riverside House to speak with an Advisor on Monday, Wednesday, Thursday and Friday between 9am and 1pm.  Alternatively you can contact the Housing Advice and Homeless Prevention Team on 01926 456129 (select option 2) during office hours (Monday to Thursday 8.45am to 5.15pm, Friday 8.45 am to 4.45pm).  If you need to speak with someone out of hours, please call 01926 339577.

Other useful phone numbers

  • Leamington Night Shelter - 07718 683531. Open Wednesday and Sunday evenings  
  • Leamington Winter Support - 07805 043383. Open Friday and Saturday evenings 
  • Helping Hands (soup kitchen) - 07540 310139 

Advice on homelessness

This service is provided under the Housing Act 1996 Part VII, as amended by the Homeless Reduction Act 2017 and is regulated by law, a code of guidance and decisions of the courts. We can -

  • explain how homeless law affects you
  • try to prevent people becoming homeless by talking to their landlord, building society or other lender
  • if we are unable to prevent your homelessness we can help you to find somewhere else to live
  • provide advice and assistance if there are difficulties between a landlord and a tenant
  • explain about the availability of Welfare Benefits and how they can help make your housing secure
  • deal with your application for housing on the grounds of homelessness in an efficient but caring manner

Our Housing Advice and Homeless Prevention Team can:

  • offer interviews to people who want to discuss their housing problems
  • provide advice and counselling on ways of solving problems, or direct them to someone else who can help
  • give details of other agencies who will offer specialist advice
  • offer the addresses of the other housing providers in the area
  • intervene and negotiate on behalf of the customer to the building society, lender or landlord
  • explain how the HomeChoice Scheme works

Contact the Housing and Homeless Prevention Team

If you have a housing problem that you would like us to help you with you can self-refer to our Housing Advice and Homeless Prevention Service.

Alternatively, you can attend Riverside House to speak to an Advisor on Monday, Wednesday, Thursday and Friday between 9am and 1pm. However please try to come to the office as early in the day as possible otherwise we may not be able to offer you our full range of services on that day and will have to ask you to return for a further appointment.

Homeless Directory

Directory of organisations providing help and advice  You can use the Homelessness Directory to find help and support to resolve your housing issues

If you find someone who is homeless or sleeping rough

Contact Street-Link

Severe weather advice - rough sleepers

The council has arrangements to provide accommodation for people who are sleeping rough in severe weather conditions, subject to certain criteria being met and availability. These arrangements are triggered when the night time temperature is predicted to be zero degrees or below. 

Contact the Housing Advice and Homeless Prevention Team on 01926 456129 during office hours (Monday to Thursday 8.45am to 5.15pm, Friday 8.45 am to 4.45pm) or 01926 339577 out of hours. 

Advice on housing problems

If you are at risk of becoming homeless, the earlier that you contact us, the more likely that we can help you. Whenever possible we will work with anyone who is either homeless or threatened with homelessness to try to enable them to remain in their own home. We provide advice and assistance on a range of issues including the following -

Rent issues

If you need help and advice because you are worried that you cannot afford to stay in your home, your first point of contact should be a Housing Advice and Homeless Prevention Officer, who will look at your income and expenditure with you, as well as talking about any other housing problems. You may be eligible for housing benefit which can help you with your housing costs. Use our online benefits calculator.

Problems with your housing benefit claim

Contact our benefit team to check your application has been received and is being processed. This is very important as there are limited circumstances under which your claim can be backdated.

Telephone: (01926) 456760
Email: benefits@warwickdc.gov.uk  
Register to check your housing benefit details online

It is your responsibility to make a claim and follow it up. Your application will be delayed until you provide the information requested. You could still lose your home even if you are entitled to housing benefit or help with housing costs through Universal Credit, if you don't give the correct supporting information. You may apply to Warwick District Council for Discretionary Hardship Payments if in certain circumstances you are still unable to afford to pay your rent even when entitled to Housing Benefit or help with housing costs through Universal Credit.

If you are in debt

Our Housing Advice and Homeless Prevention Team may refer you for free, independent and confidential money advice with the Citizens Advice Bureau or Breathing Space. Being referred to a money advisor is the first step in dealing with the stress of debt. There are solutions to your problems and it is always helpful to talk to someone who is independent and knows what creditors can legally do and not just what they threaten to do. Debt can be dealt with. Visit the Gov.uk website for further information on money and benefits.

Receiving a notice from your landlord

If you have been served with a notice from your landlord it is important that you get advice at an early stage. Contact the Housing Advice and Homeless Prevention Team.  They can provide advice on your rights as a tenant, how to maximise your income and may also be able to negotiate with your landlord to prevent you becoming homeless.

Mortgage issues

If you are struggling to pay your mortgage it is very important that you talk to your lender at the earliest opportunity. If you do not keep up with your repayments you could risk losing your home. There are a number of schemes available to assist homeowners to remain in their property and you should contact your lender for details.  Contact your local Job Centre at Brandon House, Holly Walk, Leamington Spa, CV32 4JE, phone: 0845 604 3719 regarding Support for Mortgage Interest. If your lender has taken court proceedings against you it is possible to get free legal advice on the day of your hearing.

Asked to leave by your family

If you are being asked to leave by your parents or family it is important that you seek advice at an early stage and do not wait until you are homeless. The Housing Advice and Homeless Prevention Team may be able to help you to remain by negotiating with your family members. We are also able to offer access to independent mediation services who work with families to resolve disputes and mend relationships.

Relationship breakdown

If you are experiencing problems which you think may affect your housing situation it is important that you seek advice at an early stage and contact the Housing Advice and Homeless Prevention Team and Citizens Advice who will be able to provide advice on your housing rights and options.

Domestic abuse

If you are experiencing domestic abuse and are in immediate danger you should contact the Police on 999.   If you need to leave your home temporarily we can assist you to access refuge accommodation. We can discuss your options should you wish to return to your home or, if this is not appropriate, what other options are available to you. The Housing Advice and Homeless Prevention Team work closely with other agencies and would be able to refer you for support.

If you have a housing problem that you would like us to help you with you can self-refer to our Housing Advice and Homeless Prevention Service using this link

Alternatively, you can attend Riverside House to speak to an Advisor on Monday, Wednesday, Thursday and Friday between 9am and 1pm. However please try to come to the office as early in the day as possible otherwise we may not be able to offer you our full range of services on that day and will have to ask you to return for a further appointment.

Customer care

In our work we aim to:

  • offer private interviews within 5 working days. If your housing problem is urgent, we will try and see you on the same day
  • offer to help people with special needs. For example, interpreters for people whose preferred language is not English
  • reply to letters within 7 working days in plain English
  • offer a home visit within 5 working days if people are unable to come to the office
  • see customers within 15 minutes of their pre-booked appointments
  • follow the law and have regard for the Code of Guidance and Good Practice
  • operate an appeals procedure which customers may use to appeal against decisions

Our Housing and Homelessness strategy

The Housing and Homelessness Strategy is a key document in relation to management of homelessness within the district. If you have a query on the strategy please speak to the Housing Strategy and Development Officer on (01926) 456335.